While your personal shopper works on your order, you can chat with them about changes to your order, to get more information about a recommended replacement, and anything else you want to communicate.

If a shopper hasn’t started your order yet, you can make changes to your order such as item selections, notes, and replacement options. Learn more about updating your order.

Chat on the website—

  1. At the top left, click the 3 horizontal lines
  2. Click Your orders
  3. Select your current order
  4. In the upper right of the page, you’ll see a chat box that says, “Leave a message for your shopper here!”
  5. Enter a message to your personal shopper in the box. You can say something like, “Add a bag of oranges!”
  6. To view replies, keep the page open on your browser