It’s easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door.

Order status

To check your order status on the website— 

  1. Log in and click Account
  2. In the drop down menu, click Your orders
  3. Click on an order to view its status

Tracking your order in progress

If you have SMS notifications enabled, you’ll receive a message when your personal shopper begins working on your order.

  1. Click Account > Your orders.
  2. Click See Shopped Items to view items already found and changes like replacements and refunds.
  3. You can Approve changes or choose Other options for each item.

Want to chat with your shopper? Click the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes.

Tracking your delivery in progress

When it’s time for delivery, you’ll receive an SMS message. The delivery screen includes an estimated time of arrival and a map you can tap to follow the driver’s progress.

Need to give your driver last-minute delivery instructions? Click Chat with shopper. (For safety reasons, drivers might not reply while they’re en route.)